Client Communication & Management
Keep clients happy and projects on track: the seven communication mistakes, how to run video and chat conversations, setting expectations, managing scope creep, and resolving conflict without losing the client.
4 modules
Self-paced video, with the handouts and worksheets each module needs.
Taught by Craig Cannings, Chief Learning Officer, Freelance University
- MODULE ONE: Foundations of Client Communication
- MODULE TWO: Methods of Effective Communication
- MODULE THREE: Managing Client Expectations and Projects
- MODULE FOUR: Resolving Conflict and Handling Difficult Clients
1 template you keep
Checklists, worksheets and guides — yours to download and use with clients. Every module's slide handout comes too.
- Foundations of Effective Communication
Every Virtual Administration course, and the other 210
Try it for 14 days. If it’s not for you, email us and we’ll refund you. After that, cancel whenever you like.
One membership covers all 211 courses, 466 hours of lessons, 499 templates, and new training every month.
- Everything in monthly
- Twelve months for the price of nine
- 14-day money-back guarantee
Also in Virtual Administration: Virtual Bookkeeping · CRM Systems and Support · Virtual Customer Support · Digital Research Skills · Email & Calendar Management · Become an Executive VA · Virtual Assistant Foundations · All 211 courses are in every membership.