Virtual Customer Support
In this course, you will hone and develop your virtual customer support skills in the context of a digital world. You will learn some effective skills and strategies for providing awesome customer support via Social Media, Help Desk Software, and Live Chat apps.
What you learn
Self-paced video, with the handouts and worksheets each module needs.
Taught by Craig Cannings, Chief Learning Officer, Freelance University
- Workshop Handout (PDF)
- Intro to Digital Customer Service
- Digital Customer Service Skills
- Digital Customer Service Channels
- Customer Service Roles
- Digital Customer Service Tools
- Customer Service Best Practices
- Digital Customer Service Tools (PDF)
1 template you keep
Checklists, worksheets and guides — yours to download and use with clients. Every module's slide handout comes too.
- Digital Customer Service Tools
Every Virtual Administration course, and the other 210
Try it for 14 days. If it’s not for you, email us and we’ll refund you. After that, cancel whenever you like.
One membership covers all 211 courses, 466 hours of lessons, 499 templates, and new training every month.
- Everything in monthly
- Twelve months for the price of nine
- 14-day money-back guarantee
Also in Virtual Administration: Virtual Bookkeeping · CRM Systems and Support · Digital Research Skills · Email & Calendar Management · Become an Executive VA · Virtual Assistant Foundations · Client Communication & Management · All 211 courses are in every membership.